What you are buying, and what happens if something is wrong.

Who sells

The work is done at the workshop: Jelene Anžujske 3, 34300 Aranđelovac.

Card payments are taken by CourtNomad LLC. Dinar payment slips are taken by the sole member of the company, Đorđe Švabić, to account 265-0000004412191-54 (Raiffeisen banka) — a payment order with an IPS QR code exists only for an account at a Serbian bank.

The Crtanje Kuhinja site and the KROJ mark trade under the same name; the trading name is 3W Design.

How you pay

By payment slip, with an IPS QR code: after you order you get a filled-in payment slip with the amount and the reference number. The code is scanned with your banking app, which fills in every field itself — or it is copied onto a paper slip. There is also card payment (Visa and Mastercard, through Stripe); either way the same amount is charged, in dinars.

The reference number is required — it is what the payment is recognised by and tied to your order. Without it the payment still arrives, but we cannot connect it to you until you get in touch.

When the document arrives

As soon as we confirm the payment has landed. A transfer between banks usually arrives the same or the next working day; we confirm it by hand, so it happens both faster and slower than that. Once confirmed, the documents are available in your account straight away, under My kitchens, and they stay there — download them as many times as you need. A card payment confirms itself, so the documents are available the moment you pay; only the payment slip is confirmed by hand.

The state of the kitchen is frozen the moment you order: later changes in the planner do not change what you bought. That way what went to the saw cannot drift apart from what is on paper.

The right of withdrawal

For digital content that is delivered immediately, the 14-day right of withdrawal is lost — but only if you expressly agreed to that before the purchase. That is why, before every order, you are asked to confirm the sentence: "I agree that the document be delivered to me immediately upon payment and thereby waive my right to withdraw from the purchase of digital content."

The fact that you are buying a service changes nothing here: the service is fully performed the moment the document is delivered, and delivery begins only after you have expressly agreed to it and confirmed that you thereby lose the right of withdrawal.

Without that confirmation no order is created. If you did not give it and a payment has arrived, the money is refunded in full.

AI designer — questions

An account with a confirmed email address gets 30 free AI designer questions, once (at most three accounts from the same network in 30 days). After that, a pack of 200 questions costs 9 € and is paid by card; the questions are added to your account right after payment, never expire, and are used only when the AI answers — technical errors and “I didn't understand” replies don't count. The pack is digital content delivered immediately: by clicking “Buy” you agree to immediate delivery, so the right of withdrawal ends once you ask the first purchased question; until then we refund on request. The planner and documents work the same without the AI designer.

A mistake in the list — money back

This is the promise that stands beside every package, and here is what it means: if our calculation is wrong — a panel size that does not match the kitchen you drew, edge banding on the wrong edge, a hole at the wrong dimension — we return the whole amount, with nothing deducted and no requirement to give the document back. Just send us the order number and which panel is wrong.

If the material has already been cut to such a list, get in touch before you throw anything away — some mistakes can be put right without cutting again, and if they cannot, we agree on the damage.

What is not our mistake: the room dimensions you entered yourself. The program calculates from what you give it — a wall of 3,200 mm that is really 3,180 gives a list that is correct for 3,200. That is why the planner comes with measuring instructions, and why the Review step flags anything that looks suspicious. The same goes for appliance dimensions: oven and fridge openings come from the manufacturers' instructions and each one carries a note to check it in the manual of your own appliance before cutting.

This promise does not cut down your statutory rights — it goes beyond them. If a document does not match what was sold (it will not open, it is incomplete, it lacks what the package promises), you may ask for it to be put right or for your money back under the law of your country of residence, whether or not a calculation was at fault. Get in touch the same way as for a complaint.

Complaints

Send it to info@crtanjekuhinja.com or by phone on 065 5341 476, with the order number and a description of what is wrong. You get an acknowledgement of receipt straight away.

A reply with the decision arrives within 8 days at the latest of receipt. If the complaint is justified, the money is returned by the same route it arrived — to the card if you paid by card, to the account the transfer came from if you paid by slip — within 14 days of the day your complaint reached us at the latest, not of the day we accepted it. A refund to a card is made by your bank, so a few more days can pass between our instruction and the money appearing.

Which law applies

The seller is a company registered in the United States, while buyers are most often in Serbia, Bosnia and Herzegovina and Croatia. That takes nothing away from you: you keep the protection the law of your country of residence gives you, and no sentence of these terms is to be read as taking it away. The deadlines above — eight days for an answer, fourteen for a refund — apply to every buyer alike, wherever they are and whichever law binds them.

If we do not agree, we try to settle it between us first: write in and explain, and the answer comes within the deadline in the previous section. If that does not help, out-of-court resolution or a court remains, under the rules of your country of residence — a buyer in Serbia can turn to the ministry responsible for consumer protection, a buyer elsewhere to the body that plays that part there.

Whose is what you bought

The documents are yours and you can use them however you like: give them to a carpenter or to a cutting shop, use them for more than one kitchen, print them as many times as you need. We do not sell a licence to use them — we sell the calculation for your kitchen.

What stays ours is the planner itself and the way it calculates — the code, the formulas and the texts on the site.

Account and data

An account is not required. An email address is enough to buy: it is what we run the order by and how we let you know once the payment has been recorded, and the documents are downloaded from the payment slip page — save its link, it is your way in.

You can open an account whenever you like, with an email address or through a Google account. If you open it with the same email address, orders paid for without an account attach themselves to it, and you no longer need the link. What is recorded and how it is deleted is on the Privacy page. Order data is kept for as long as the regulations require.