What you are buying, and what happens if something is wrong.

Who sells

The Crtanje Kuhinja site and the KROJ mark trade under the same name; the trading name is 3W Design.

How you pay

By payment slip, with an IPS QR code: after you order you get a filled-in payment slip with the amount and the reference number. The code is scanned with your banking app, which fills in every field itself — or it is copied onto a paper slip. Card payment does not exist yet.

The reference number is required — it is what the payment is recognised by and tied to your order. Without it the payment still arrives, but we cannot connect it to you until you get in touch.

When the document arrives

As soon as we confirm the payment has landed. A transfer between banks usually arrives the same or the next working day; we confirm it by hand, so it happens both faster and slower than that. Once confirmed, the documents are available in your account straight away, under My kitchens, and they stay there — download them as many times as you need.

The state of the kitchen is frozen the moment you order: later changes in the planner do not change what you bought. That way what went to the saw cannot drift apart from what is on paper.

The right of withdrawal

For digital content that is delivered immediately, the 14-day right of withdrawal is lost — but only if you expressly agreed to that before the purchase. That is why, before every order, you are asked to confirm the sentence: "I agree that the document be delivered to me immediately upon payment and thereby waive my right to withdraw from the purchase of digital content."

Without that confirmation no order is created. If you did not give it and a payment has arrived, the money is refunded in full.

A mistake in the list — money back

This is the promise that stands beside every package, and here is what it means: if our calculation is wrong — a panel size that does not match the kitchen you drew, edge banding on the wrong edge, a hole at the wrong dimension — we return the whole amount, with nothing deducted and no requirement to give the document back. Just send us the order number and which panel is wrong.

If the material has already been cut to such a list, get in touch before you throw anything away — some mistakes can be put right without cutting again, and if they cannot, we agree on the damage.

What is not our mistake: the room dimensions you entered yourself. The program calculates from what you give it — a wall of 3,200 mm that is really 3,180 gives a list that is correct for 3,200. That is why the planner comes with measuring instructions, and why the Review step flags anything that looks suspicious. The same goes for appliance dimensions: oven and fridge openings come from the manufacturers' instructions and each one carries a note to check it in the manual of your own appliance before cutting.

Complaints

Send it to info@crtanjekuhinja.com or by phone on 065 5341 476, with the order number and a description of what is wrong. You get an acknowledgement of receipt straight away.

A reply with the decision arrives within 8 days at the latest of receipt. If the complaint is justified, the money is returned to the same account it was paid from, within 14 days of the day it was accepted at the latest.

If we do not agree, the dispute can be settled out of court, by mediation at the Ministry responsible for consumer protection, or before the competent court in Aranđelovac.

Whose is what you bought

The documents are yours and you can use them however you like: give them to a carpenter or to a cutting shop, use them for more than one kitchen, print them as many times as you need. We do not sell a licence to use them — we sell the calculation for your kitchen.

What stays ours is the planner itself and the way it calculates — the code, the formulas and the texts on the site.

Account and data

An account is not required. An email address is enough to buy: it is what we run the order by and how we let you know once the payment has been recorded, and the documents are downloaded from the payment slip page — save its link, it is your way in.

You can open an account whenever you like, with an email address or through a Google account. If you open it with the same email address, orders paid for without an account attach themselves to it, and you no longer need the link. What is recorded and how it is deleted is on the Privacy page. Order data is kept for as long as the regulations require.